(269) 792-2265
103 South Main Street Wayland, MI 49348

Utility Billing

  • Kristin Engel

    Utility Billing Clerk

  • Contact Details

    Phone:

    (269) 792-2265

    Address:

    103 South Main Street
    Wayland, MI 49348

    Utility Payments

    Kristin Engel
    Utility Billing Clerk
    103 S. Main St.
    Wayland, MI 49348
    269-792-2265

    Utility Billing operates under the direction of the Finance Department. Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments, and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Wayland’s values. The City of Wayland provides water and sewer services to city residents.

    Customers in the City Per 1,000 Gallons
    10 Water Usage $3.29 per 1000 gals
    30 Readiness-to-Serve-Sewer $26.78 per month
    35 Readiness-to-Serve-Water $16.40 per month
    50 Sewer Usage $6.18 per 1000 gals
    Customers Outside the City Per 1,000 Gallons
    10 Water Usage $4.94 per 1000 gals
    30 Readiness-to-Serve-Sewer $40.17 per month
    35 Readiness-to-Serve-Water $24.60 per month
    50 Sewer Usage $9.27 per 1000 gals

    2025/2026 Water Sewer Rates

    2024/2025 Water Sewer Rates

    Readiness-to-Serve Charges
    Readiness-to-serve charges are the fixed costs, based on meter size, shared among all utility customers that include infrastructure and equipment repairs and maintenance, customer service costs for meter reading and billing, engineering, debt service, safety and administration.

    Returned Check Fee
    If a payment is returned for any reason, a returned check fee of $25.00 will be added to your account.

    Example Utility Bill
    Example Shut-Off Notice

    Water 101

    Taking Control of Your Utility Bill
    Two-thirds of water used in the home flows through the bathroom!  Don’t leave the water running while:

    • Shaving- uses 20 gallons of water
    • Brushing Teeth – uses 10 gallons of water
    • Hand Washing – uses 2 gallons of water

    In the Bathroom

    • 25% of all water used in the home is flushed down the toilet
    • The average person flushed 19 gallons of water per day
    • Standard toilets use 4 to 6 gallons of water per flush
    • Detect and fix leaky toilets – you can’t always hear a leak.  Place several drops of food coloring in the tank and wait 30 minutes.  If you see any of the food coloring in the bowl,  you have a leak.  Flush immediately after completing test to avoid discoloration of the bowl.
    • Leaky toilets can use up to 4.5 gallons of water per minute or 270 gallons per hour 6,480 gallons per day and 200,00 gallons per month
    • Don’t use the toilet as a wastebasket.  Remember, every facial tissue, bandage, or cigarette takes 4 to 6 gallons to flush

    Shower Vs. Bath

    • A full bathtub holds approximately 36 gallons of water
    • A standard shower head dispenses 5-15 gallons of water per minute
    • Shower heads with flow a restrictor dispenses 3-5 gallons of water per minute

    In the Kitchen

    • A leaky tap, dripping once per second, wastes 6 to 7 gallons of water each day
    • If you hand was dishes, fill both basins.  use one to wash and the other to rinse
    • Water-efficient dishwashers use between 8015 gallons of water per load.  A dishwasher that uses 12 gallons of water to wash to full load is probably using less water than someone washing the same amount of dishes

    In the Laundry

    • Front loading washers use 22 to 25 gallons of water per load versus 35 to 60 gallons consumed by a top loader
    • Always was full loads and adjust your washer to the proper load size

    FAQ's

    • I am repairing my dishwasher and I need to have my water turned off for a short time so I can fix it, who do I call to have my water shut off?

      Call City Hall and a work order will be generated to temporarily shut off your water. Please allow up to two (2) business days for scheduling. As per Resolution 25-03, adopted by the City Council, a resident that requests to have their water service turned off while the property is vacant, or for repairs, shall pay a sum of $20.00 to have their service turned back on.

    • I am having trouble paying my bill, who do I talk to?

      all the Utility Billing Department between 8:00 a.m. and 5:00 p.m. Monday through Friday at:
      269-792-2265 and a representative will work with you to get your bill paid.

    • My bill seems really high, what should I do?

      Call the Utility Billing Department at 269-792-2265 and a representative will review your account with you. During this review, we will ask you questions regarding any changes to your household such as have there been any repairs, leaking toilet, kids out of school, extended family visit, etc. to help identify what the possible cause(s) are. It may be necessary to have a water department employee meet with you at your property to investigate further.

    • I am going to be away for a couple of months, should I have my water service shut off?

      Call City Hall at 269-792-2265 if you are planning to be gone for an extended period of time, such as through the winter.

      You may want to ask that your water service to your home be shut off. Having the water turned off while you are away will lessen the potential for extensive damage should a water line rupture. Additionally, your readiness-to-serve charges will still continue to be charged to your account while you are away as this is not a charge for actual usage.

      Ready-to-serve charges are the fixed costs, based on meter size, shared among all utility customers that include infrastructure and equipment repairs and maintenance, customer service costs for meter reading and billing, engineering, debt service, safety and administration.

      Don’t forget to call City Hall as soon as you know when you want your water service turned back on. As per Resolution 25-03, adopted by the City Council, a resident that requests to have their water service turned off while the property is vacant, or for repairs, shall pay a sum of $20.00 to have their service turned back on.

    • When is my utility bill due?

      City of Wayland utility bills are sent out so that they are delivered by the 1st of each month and are due by the 15th of each month.  On the 16th of each month, a 10% late fee will be assessed to your account.

    • How do I shut off my water if I am moving?

      Your request to close your utility account must be made in person at City Hall or by calling 269-792-2265 a minimum of one working day in advance.  You will need to provide us with the date that you would like your utility account closed along with a forwarding address for your final bill.  A work order will be generated at this time to get a final reading for your final bill.

    • How do I read my utility bill?

      Your City of Wayland utility bill is itemized for easy reading. Each billed utility service is listed by item code and service type (i.e. water, sewer and readiness-to-serve) along with the amount billed for each service. Item code descriptions are located on the back side of your utility bill. The utility bill lists current and previous meter readings, reading dates and gallons used and are listed for your convenience. Additionally, payments, previous balance, past due balance, if any, current amount due and total amount due are detailed for your information.

    • How do I pay my utility bill?

      The City of Wayland offers several different ways to pay your utility bill:

      In Person
      You can pay by Cash, Check, Debit Card or Visa, MasterCard and Discover at City Hall located at 103 S. Main St. 
      Note: For debit card and credit card transactions there is a $2.00 fee per $50.00 charged and 3% over $50.

      Direct Debit
      You can sign up for Direct Debit (ACH) which authorizes the city of Wayland and your financial institution to process your payment through an automatic withdrawal of the amount of your utility bill from your checking or savings account.  ACH payments are processed on the 15th of each month (unless the 15th falls on a weekend or holiday, then it will be processed on the next business day).

      Drop Box
      A convenient drop box is located at City Hall just to the right of the front door.  The drop box is available 24 hours a day, 7 days a week.

      Online
      You can pay your utility bill by debit card, credit card or electronic check through Official Payments (there is a fee for processing) at www.officialpayments.com.  The online payment system is available 24 hours a day, 7 days a week.

      By Mail
      You can also choose to send in your utility bill payment by mail.  Please ensure that you detach the top portion of your bill and send in with your payment.

    • How do I sign up for a utility account?

      Whether you are renting, a home owner or commercial customer you may call our office between 8:00 a.m. to 5:00 p.m., Monday through Friday and a representative will establish your utility account.  Please call a minimum of one working day in advance of the time you need service with the following information:

      • Name
      • Service address
      • Mailing address, if different
      • Move-in date
      • Contact number
      • E-mail address
      • State whether you are a renter, a homeowner, or a commercial customer

    • Where is City Hall located and what are the office hours?

      City Hall is located at 103 S. Main St. in downtown Wayland at the corner of Main St. and Superior St. Office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday.

    Related Resources

    Department Officials